LASH MAINTENANCE AND USE

Are my lashes really reusable?

Yes, up to 25 wears with proper care and storage.

 

I am new to fake eyelashes. Is it hard to apply lashes?

No, it takes patience and practice. Feel free to trim the strip of the lash to fit your natural lash line. Do not trim the ends of your lashes or your natural lashes.

 

How do I apply my lashes?

All purchased lashes come with a lash applicator that is useful in applying your lashes.

 

How do I remove my lashes?

Do not apply liquid to your strip lash to remove them such as makeup remover or oils. Instead slowly peel the lash from the inner corner of your eye to the outer corner toward the end of your eyebrow. Peel slowly to prevent tearing out your natural eyelashes.

 

Which glue should I use with my lashes? 

Absolutely no hair weave bonding glue! We recommend using any glue approved for lash usage.

 

Do lashes come with lash glue?

At this time lash glue is not included with a lash purchase. 

 

Can I sleep with my lashes on?

For lash longevity we recommend removing your lashes before you sleep to prevent them from becoming tangled and matted.

 

Can I use mascara on my lashes?

We personally don't recommend mascara as our mink lashes are full and fluffy as packaged. If you insist on applying mascara, we recommend a one-time coating of mascara to prevent build up and clumping.

 

Can I swim while wearing my lashes?

As strip lashes are not individual extensions, they are not water resistant and will come off if subjected to excessive moisture.

 

PRIVACY, PAYMENT AND ORDER STATUS

Has my order been shipped?

When your order has shipped you will receive a notification by email from Shopify.

 

What are my payment options? 

We accept all major credit cards, PayPal, Venmo and more.

 

How do I know that my personal information won’t be misused?

Our storefront is powered and protected by Shopify. If a third party requests your personal information, we will refuse to share it unless you give us permission, or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

 

DELIVERY & RETURNS

How much are shipping costs?

Shipping cost will be calculated upon purchase.

 

What happens when I’m not at home when my order arrives?

We hope someone will be home to receive you order if not it will be left at the door or mailbox. Anaja Lee Lash Extensions & Makeup is not responsible for mis-delivered, lost or stolen packages. 

 

What is your return policy?

Due to the personal nature of our store item all items are final sale and not returnable.

 

How do I request a refund?

A refund must be requested before your order ships. If your order has shipped no refund will be honored.

 

Do you ship internationally?

No, we only ship within the United States.

 

How long does it take before I receive my products?

Shipping takes between 7-14 business days.